Customer Support

We’re here to help with all your support needs and ready to support your team, whether you need direct problem solving, services or resources. From implementation through the full lifecycle, we’ve got you covered.

Access Global Customer Care

What type of support are you looking for?

Global Customer Care

The Jaggaer Global Customer Care team provide support to our customers through phone or the portal.

Supplier Support

We offer dedicated support to suppliers, too.

Training

Sharpen your skills and get comprehensive product training.

Uptime

Looking for our uptime report? Check out our latest numbers.

Global phone support

Please use the correct phone number below for the JAGGAER ONE feature you need assistance with.

Category Management, Contracts, Spend Analytics +, Sourcing +, Supplier Management

+33 146 09 56 72 (France)
+39 02 12 41 21 302 (Italy)
+34 917 870 226 (Spain)
+1 877 528 2947 (United States)
0800 069 8630 (United Kingdom)

Direct Sourcing, Direct Supplier Management, Direct eProcurement, Direct Invoicing

+43 1 80 410 50 (Europe and Africa)
+65 65628060 (Asia Pacific)

Analytics, Contracts +, eProcurement, Inventory Management, Invoicing, RMM, Sourcing, Supplier Management +

+1 800 233 1121 (United States)

International Toll Free Phone Numbers

JAGGAER Customer Support

We cover the entire SaaS product lifecycle. No matter what your day throws your way, we’re here for you. Our full-service customer support model includes functional and technical support – reducing your down time and getting you back to work. Be confident you’ll always have the help you need through the entire lifecycle. We’re always happy to assist you resolve any problems as quickly as possible.

The Global Customer Care Portal

Have a question? The Global Customer Care Portal provides a quick connection to JAGGAER support and allows you to submit and track support request tickets. You can also search through our detailed knowledge base.